True Clean – Privacy Policy
Effective Date: 27/10/2025
At True Clean, your privacy matters to us.
This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, services, and integrations — including our WhatsApp and Odoo connections.
1. Who We Are
True Clean is a professional service company based in Gqeberha (Port Elizabeth), South Africa, offering carpet cleaning, upholstery cleaning, pest control, and gas installation services.
We also use digital tools and API integrations (like WhatsApp and Odoo) to communicate with our clients and manage our services more efficiently.
2. Information We Collect
We only collect information necessary to provide our services and improve your experience. This may include:
- Contact information: Name, phone number, email address
- Service details: Address, booking date, service type
- Communication data: WhatsApp messages, chat logs, or other correspondence
- Website usage data: IP address, browser type, and analytics (through cookies or similar technologies)
We do not collect sensitive information unless it’s required to complete a service (e.g. access address or billing details).
3. How We Use Your Information
Your information is used to:
- Respond to enquiries and provide customer support
- Process bookings, invoices, and service requests
- Communicate via WhatsApp or email regarding your services
- Integrate communication and workflow between WhatsApp and Odoo
- Improve our website and customer experience
- Comply with legal and regulatory obligations
We do not sell or rent your information to any third party.
4. Data Sharing
We may share your information only when necessary with:
- Service providers or contractors working on our behalf (e.g. Odoo system or IT support)
- Meta Platforms (e.g. WhatsApp Business API) when you message us or connect with us through Meta’s systems
- Legal authorities if required by law
All third-party partners are required to protect your data and use it only for the purposes we’ve specified.
5. Data Security
We use appropriate security measures to protect your personal data, including:
- Secure servers and encrypted communications (HTTPS, SSL)
- Access control and password protection for internal systems
- Regular monitoring for potential vulnerabilities
However, no online system is 100% secure, so we encourage you to be cautious when sharing information online.
6. Data Retention
We keep your information only for as long as needed to:
- Provide our services
- Comply with legal or accounting requirements
- Maintain business records
When no longer needed, data is securely deleted or anonymized.
7. Your Rights
You have the right to:
- Access and request a copy of your data
- Correct any inaccurate or outdated information
- Withdraw consent (e.g. opt out of marketing messages)
- Request deletion of your data, where legally allowed
To exercise these rights, please contact us using the details below.
8. Cookies and Tracking
Our website may use cookies or analytics tools (like Google Analytics) to improve functionality and user experience.
You can manage or block cookies in your browser settings at any time.
9. Third-Party Links
Our website may contain links to other websites (e.g. Meta, Odoo, payment gateways).
We are not responsible for the privacy practices or content of those external sites.
10. Changes to This Policy
We may update this Privacy Policy occasionally. Updates will be posted on this page with a new “Effective Date.”
By continuing to use our website or integrations, you accept the updated version.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
truecarpet@gmail.com